Terms & Conditions
- To apply, please complete the registration form and send it back by mail, fax or email. You can also register online or contact our representative in your country.
- At the time of your registration a deposit of EUR 198.-, which will be deducted from the final invoice - and if applicable, the optional cancellation insurance fee - need to be paid. Within 2 business days after receiving the deposit, we will send you the booking confirmation and your course will be reserved for you.
- The remaining course fees are due within 30 days before the start of the course at the latest. Upon receipt of your full payment, we shall mail you our ‘Welcome Letter’ and the address of your accommodation.
Please pay the deposit of EUR 198.- either by
- Bank transfer ActiLingua Language Studies GmbH & CO KG
Meidlinger Hauptstr. 46, A-1120 Vienna
IBAN: AT 30 32000 00005212808
“Banking charges borne by transferor”
- credit card (Visa, Mastercard) Please send us the following details using our “Secured Registration Form” (online) or by fax:
- your booking number, surname and name of student
- type of credit card, credit card number
- expiry date, amount, CVV2 or CVC2
- name of card holder
We shall be happy to comply with your wishes for changes in your arrangements in respect of dates, accommodation, etc. as far as possible, up to 31 working days prior to the start of the course (administration charge of EUR 40.-). Within 31 days of course start, you must make use of your right of cancellation and re-register in order to obtain the desired alterations. The deposit of EUR 198.- has to be made again.
For individual bookings, the following cancellation terms apply:
If you would like to cancel your course, accommodation, board or optional activities please inform us in writing immediately. Up to 4 working days prior to course start the cancellation fee is EUR 198.-. No refund is possible in the event of cancellation three working days or less prior to the start of the course, in case of non-arrival of the participant or after the start of the stay. A cancellation becomes effective upon ActiLingua’s receipt of written or wired notification. Should a suitable replacement be named in the notification, ActiLingua will waive all fees apart from a handling fee of EUR 40.-. University Preparation and Enrolment Guidance: The total deposit must be paid upon application and is not refundable.
For group bookings, the following cancellation terms apply:
For group bookings a cancellation fee of 10 % for cancellations up to 3 months, 25 % for cancellations between 3 months to 29 working days, 75 % for cancellations 29 to 14 working days and 100 % of the total amount for cancellations 14 to 1 working days prior to arrival applies. For a reduction in number of participants, no cancellation fees apply 15 working days prior to arrival. 14-4 working days before arrival a cancellation fee of 30 % per student applies. Three working days prior to the start of the course, no refund is possible.
We recommend to take out our cancellation insurance which costs 4% of the total amount of your German course and accommodation. This covers your programme costs if you are forced to cancel your programme prior to course beginning due to your own illness or the serious illness of a close family member (parent, sibling, spouse). A medical certificate is required for reimbursement. The cancellation insurance and travel costs are not reimbursed.
Students are not insured by the school against illness, accident, theft, etc. Participants are recommended to take out an insurance policy (compulsory for Summer School courses). You can take out the economical travel insurance package (health, accident, baggage and travel liability insurance) for your stay at ActiLingua. Prices and covered amounts on request.
You are personally responsible for obtaining visas in time and must present the required visa forms to the Austrian consulate or embassy in your country before departure. We will provide a payment confirmation and, if applicable, an invitation letter to assist you with visa application. You are responsible for any visa-related expenses. As we are obliged to confirm the receipt of full payment to the embassy, invitation letters can only be issued after receipt of full payment. The invitation letter will be sent by email to the embassy and by regular mail or by express mail (DHL) to you. In case the application is rejected and you cancel up to 4 working days prior to course start we will reimburse the paid fee excl. an administration fee of EUR 198.- and the DHL-Express fee only to the bank account or credit card the payment came from. A refund will only be granted upon receipt of written proof of the embassy’s denial, which you are in charge of forwarding us. No refund is possible after the start of the course.
We assume no liability for accidents or illness incurred by the participant during the course. Claims of any kind for which the participant is responsible are to be settled by the participant directly with the party suffering damage. Parents or legal guardians are responsible for participants who have not reached majority. Information about our GDPR: https://www.actilingua.com/gdpr
If a participant persistently disrupts the study trip despite caution, or if he behaves in gross breach of agreement, ActiLingua has the right to cancel without notice. ActiLingua’s entitlement to course fees remains upheld. Additional costs arising from such behaviour and the resultant cancellation will be borne by the customer.
The participants agrees to inform the school secretariat in Vienna without delay of any shortcomings and to request the matter to be remedied.
No teaching takes place on public holidays. Tuition lost for this reason cannot be made up subsequently.
The following dates are public holidays:
2023: Jan. 6, 2023/ April 10/ May 1/ May 18/ May 29/ June 8/ Aug. 15/ Oct. 26/ Nov. 1/ Dec. 8/ Dec. 25/ Dec., 26 2023.
2024: Jan. 1, 2024/ April 1/ May 1/ May 9/ May 20/ May 30/ Aug. 15/ Oct. 26/ Nov. 1/ Dec. 25/ Dec. 26, 2024.
The school is also closed Dec. 23 - Dec. 27, 2024.
1 lesson = 45 minutes. A group course must have at least five participants. If there are insufficient participants, ActiLingua reserves the right to cancel the course or reduce the number of lessons by 20%. Course fees can not be refunded.
The ActiLingua German courses are organised by
Language Studies GmbH & CO KG,
Reisnerstraße 61, 1030 Wien, Austria.
FN 257153t, UID ATU: 61536412
By registering for a German language course you consent that any photos & videos taken of you during your stay in Vienna can be published in the ActiLingua promotional material or in the Internet. If you don’t agree you have to notify us in writing on the registration form before the course starts.
We reserve the right to amend course programmes/prices if there are compelling grounds for doing so. The organizers do not accept responsibility for inaccuracies arising from printing or translation errors. Place of jurisdiction in any dispute: the courts at Vienna.
Participants of our live online courses are responsible for a working internet connection. An insufficient quality of the internet connection does not entitle to make up for the missed lessons or a refund.